Review Our Rules and Regulations
Our Rules and
Regulations address most day-to-day activities involving your
rental, such as lawn care, lease renewal and termination
procedures, policies on alterations, and much more. Download and
print a copy of this Tenant Handbook for your records. (In
.PDF format.)
Complete Your Move-In Inspection
To ensure that you
are not charged for any wear that already exists at the property
when you move-in, it is very important that you provide our
office with a detailed list of any discrepancies that your find.
Under Virginia law, this list must be provided within 5-days
of your move-in. Download and print this .PDF form to list
discrepancies. Return a copy to our office within 5-days,
and keep a copy for your records.
Sign Up for Direct Debit
Tired of paying
rent? Worried about whether the mail will arrive on time, or
else you'll face a late fee? Forget about paying rent! Download
and print this .PDF form to have rent automatically debited
directly from your checking account. And debits never
occur before the third of the month, so you can be sure that
your government direct deposit will be in your account when the
debit occurs.
Sign Up or Cancel Utilities
Use these links and
phone numbers to connect or disconnect your utilities and to
arrange for government services such as vehicle decals.
Important Phone Numbers
A
comprehensive list of local phone numbers, including city and
school information, pet licenses, voter registration, utility
services, and city services.
Give Us Your Updated Contact Information
Download and print
this .PDF form to provide us with your updated contact
information, such as phone numbers and e-mail addresses.
Request Maintenance
Download and print
this .PDF form to request non-emergency maintenance service for
your rental. For EMERGENCY MAINTENANCE, call 757.486.5800
ext. 252.
Learn How To Operate a Heat Pump
Heat pumps operate
differently from most other types of heat, including oil and
gas. Because of this difference, residents who are unfamiliar
with the operation of heat pumps may not know how to operate the
systems properly and may mistakenly believe that the heat pump
is malfunctioning. In addition, improper operation of a heat
pump can also result in higher power bills.
Terminate Your Lease
Don't want to renew your current
lease when it expires? Remember that, unless you are in the
military and have received new orders, you are required to
provide WRITTEN notice of your intent to vacate AT
LEAST 60 DAYS prior to the end of your lease.
Need to Terminate Early Due to Military Orders?
If you need
to terminate your lease EARLY due to a permanent change
of orders, please complete this form and provide us with an
official copy of your new orders, along with a cashier's check
for the
early termination fee
required by your lease.
Want Your Deposit Back? Review Our Moving Day Checklist
We want to make sure
that we can return your full deposit when you move out. So, to
ensure that you understand what your responsibilities are for
cleaning and and preparing the property for your move-out
inspection, we have prepared this detailed checklist of items to
help you prepare. Download and print a copy.
(In .PDF format.)
Approved Vendors for Move-Out
Your lease requires that all
carpets in your rental be professionally cleaned by an approved
vendor once the property is completely vacant. In addition, all
wood burning fireplaces must be be
professionally cleaned by an
approved vendor. You are required to provide a receipt from one
of these vendors no later than the last day of your lease. If
you fail to provide a receipt, you will be charges for cleaning.
